Sixty-nine councils are participating in the survey this year, with a minimum of 400 interviews undertaken within each participating municipality.
The survey is a statewide telephone survey used to collect direct feedback from the community about councils, covering five main areas:
- council's overall performance
- community consultation and engagement
- advocacy – lobbying on behalf of the community
- customer service
- overall council direction
The survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils. A minimum of 400 local residents and ratepayers in each municipality over 18 years of age are selected at random.
Results for 2015
Council Community Satisfaction Survey [PDF File - 1.4 MB]
Council Community Satisfaction Survey (accessible version) [MS Word Document - 2.3 MB]
View previous Council Community Satisfaction Survey